Shipping Policy

Thank you for choosing our bathroom essentials—we are committed to delivering your shower heads, shower curtains, and non-slip bath mats in a timely, secure, and reliable manner. This Shipping Policy outlines our processes, timelines, and guidelines to ensure you have a clear understanding of how your order will be handled, from the moment you place it to the day it arrives at your doorstep. We strive to make the shipping experience as smooth as possible, so you can start enjoying your new bathroom pieces without unnecessary delay.

All orders are processed Monday through Friday, excluding weekends and major holidays. Processing time refers to the period between when your order is placed and when it is shipped out, and this may vary slightly based on product availability and order volume. For most orders, processing takes 1-2 business days. However, during peak seasons, promotional events, or if you have ordered multiple items, processing time may extend to 3-4 business days. We will always prioritize processing orders efficiently and will notify you via email if there is any unexpected delay in preparing your shipment—please note that this notification will not include any contact information, only order-specific updates.

Once your order is processed and shipped, you will receive a shipping confirmation email containing a tracking number. This tracking number will allow you to monitor the progress of your shipment in real time, from our warehouse to your location. Please allow 24-48 hours for the tracking information to update after receiving the confirmation email, as it may take some time for the carrier’s system to register the package. We partner with trusted shipping carriers to ensure your products are delivered safely, and the carrier used will depend on your shipping destination and the size of your order—all carriers are selected for their reliability and ability to handle both small items (such as shower heads) and larger items (such as shower curtains) with care.

Shipping times vary based on your location and the shipping method selected at checkout. Standard shipping is available for all destinations, with delivery times ranging from 3-7 business days for domestic orders and 7-14 business days for international orders. Expedited shipping options may be available for an additional fee, with delivery times ranging from 1-3 business days for domestic orders and 3-5 business days for international orders. Please note that shipping times are estimates provided by the carrier and are not guaranteed—unforeseen circumstances such as weather delays, customs hold-ups (for international orders), or carrier disruptions may cause slight delays, which are beyond our control.

We take great care in packaging your products to ensure they arrive in perfect condition. Shower heads are packaged in protective foam and sturdy boxes to prevent damage during transit, while shower curtains are folded neatly and wrapped in moisture-resistant material to avoid wrinkling or water damage. Non-slip bath mats are rolled or folded gently to maintain their shape and grip. Despite our best efforts, if your order arrives damaged, defective, or missing items, please follow our return and exchange policy (outlined separately) to resolve the issue promptly. We ask that you inspect your package upon delivery and document any damage with photos, as this will help us process your request more efficiently.

For international orders, please be aware that you may be responsible for customs duties, taxes, and other fees imposed by your country’s government. These fees are not included in your order total or shipping cost, and we have no control over them—they are the sole responsibility of the recipient. Customs processing times vary by country and may cause additional delays in delivery, which we cannot predict or expedite. We recommend checking with your local customs office for more information on potential fees and processing timelines before placing an international order.

We do not ship to PO boxes, APO/FPO addresses, or remote locations that are not serviced by our partner carriers. If you provide an invalid or incomplete shipping address, your order may be delayed, returned to us, or cancelled, and we will notify you via email if this occurs. It is your responsibility to provide a correct, complete shipping address at checkout to ensure timely delivery.

At our core, we value your satisfaction, and that includes a reliable shipping experience. We continuously work to improve our processing and shipping times, and we are always here to assist with any questions or concerns you may have about your order’s delivery. Thank you for trusting us with your bathroom essential needs—we can’t wait for you to receive and enjoy your new products.