FAQ
Q: Are your shower heads compatible with all standard plumbing systems? A: Yes, our shower heads are designed to fit most standard residential plumbing connections. They come with universal fittings that work with standard 1/2-inch pipes, which is the common size for most homes. No special tools are required for installation, and each shower head includes simple, step-by-step instructions to guide you through the process.
Q: How do I clean and maintain my shower curtain to prevent mildew? A: Our shower curtains are made from mildew-resistant, water-repellent fabric to minimize mold growth. For regular maintenance, wipe down the curtain with a damp cloth after each use to remove excess moisture. For deeper cleaning, most curtains can be machine washed on a gentle cycle with mild detergent and hung to dry. Avoid using bleach, as it may damage the fabric and color.
Q: Do your non-slip bath mats stay in place on all types of bathroom floors? A: Our non-slip mats are designed with a strong, suction-cup or rubber backing that provides excellent grip on smooth, non-porous floors such as tile, vinyl, and fiberglass. They may not adhere as well to textured or uneven floors (e.g., natural stone with deep grout lines). To ensure maximum grip, make sure the floor is clean and dry before placing the mat, and smooth out any air bubbles under the suction cups.
Q: Are your bathroom products safe for use in homes with children or pets? A: Absolutely. All our products are made from non-toxic, BPA-free materials that are safe for children and pets. Our non-slip mats have a soft, comfortable surface that is gentle on little feet and pet paws, while our shower heads are designed with smooth edges to prevent injuries. Shower curtains are free from harmful chemicals and dyes, making them safe for daily use in family bathrooms.
Ordering & Payment Questions
Q: How can I check the status of my order? A: Once your order is processed and shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor your order’s progress in real time by entering it into the tracking tool on our platform. If you have created an account, you can also view your order status by logging into your account and navigating to the “Order History” section.
Q: What payment methods do you accept? A: We accept all major credit cards, debit cards, and secure digital payment methods as indicated on our checkout page. All payment transactions are encrypted using SSL technology to protect your payment details and ensure a secure shopping experience. We do not store your full payment information on our platform—this is handled by our trusted third-party payment processors.
Q: Can I change or cancel my order after it has been placed? A: We process orders quickly to ensure timely delivery, so changes or cancellations are only possible if requested within 1 hour of placing your order. To request a change or cancellation, please follow the instructions in your order confirmation email. Once your order has been processed or shipped, we cannot make changes or cancel it, and you will need to follow our return policy if you no longer want the items.
Shipping & Return Questions
Q: How long will it take for my order to arrive? A: Order processing takes 1-2 business days (Monday-Friday, excluding holidays). Standard shipping delivers domestic orders in 3-7 business days and international orders in 7-14 business days. Expedited shipping options are available for faster delivery, with details and fees displayed at checkout. Please note that shipping times are estimates and may be delayed by unforeseen circumstances.
Q: What is your return policy for bathroom products? A: We accept returns of unused, unopened items within 30 days of delivery. Shower heads, shower curtains, and non-slip mats must be in their original packaging and in new condition to be eligible for a full refund. Used or damaged items cannot be returned unless they are defective. To initiate a return, follow the steps outlined in the “Returns” section on our platform, and please include your order number for reference.
Q: Will I be charged customs fees for international orders? A: For international orders, you may be responsible for customs duties, taxes, and other fees imposed by your country’s government. These fees are not included in your order total or shipping cost, and we have no control over them. We recommend checking with your local customs office for more information on potential fees before placing an international order.