Return & Exchange Policy
We want you to be completely satisfied with your purchase of our shower heads, shower curtains, and non-slip bath mats. This Return & Exchange Policy outlines the guidelines for returning or exchanging products, ensuring a fair and straightforward process for all customers. By placing an order, you agree to comply with the terms outlined below.
Eligible returns and exchanges must be initiated within 30 days of the delivery date. To be eligible, products must be unused, unopened, and in their original condition, with all original packaging, tags, and accessories intact. This applies to all items, including shower heads (with all fittings and instructions), shower curtains (unfolded and free of stains or wrinkles), and non-slip bath mats (unrolled, clean, and without any signs of wear or damage). Used, damaged, or modified products are not eligible for return or exchange, unless they are defective or damaged upon delivery.
Defective or damaged products are handled separately. If your shower head, shower curtain, or non-slip bath mat arrives defective (e.g., broken parts, faulty water flow in shower heads, tears in curtains, or defective grip on mats) or damaged during transit, you must notify us within 7 days of delivery. To process your claim, please document the damage or defect with clear photos of the product and its packaging, as this will help expedite the resolution. Defective or damaged items may be eligible for a full refund, replacement, or exchange, at no additional cost to you.
To initiate a return or exchange, please follow the step-by-step instructions outlined on our platform. You will need to provide your order number and details about the product you wish to return or exchange, including the reason for the request. Once your return request is approved, you will receive a return authorization, along with instructions on how to package and ship the item back. Please ensure the product is securely packaged to prevent further damage during return transit—we recommend using the original packaging if possible.
Customers are responsible for covering the cost of return shipping, unless the return is due to a defective or damaged product, or an error on our part (e.g., sending the wrong item). Return shipping costs are non-refundable, even if you receive a refund for the product. We recommend using a trackable shipping service for returns, as we are not responsible for lost or misplaced return packages. Once we receive and inspect the returned item, we will process your refund or exchange within 3-5 business days.
Refunds will be issued to the original payment method used at the time of purchase. Please note that refund processing times may vary depending on your payment provider, and it may take 5-7 business days for the refund to appear in your account. For exchanges, once we receive and approve the returned item, we will ship the replacement product to you as soon as possible, following our standard shipping timelines. No additional shipping fees will be charged for exchanges, unless you request an expedited shipping option.
Certain exceptions apply to this policy. Customized or personalized products are non-returnable and non-exchangeable, as they are made to your specific requirements. Clearance or final sale items are also non-returnable and non-exchangeable, unless they are defective or damaged. We reserve the right to refuse any return or exchange that does not meet the eligibility criteria outlined in this policy, including items returned after the 30-day window or items that are used, damaged, or missing original packaging.
If you receive the wrong product (e.g., a different shower head model, incorrect curtain size, or wrong mat color), please notify us within 7 days of delivery. Provide your order number and photos of the incorrect item, and we will arrange for a free return and ship the correct product to you immediately. We will cover all return shipping costs for incorrect items, and no additional fees will be charged for the exchange.
We strive to make the return and exchange process as smooth as possible, and we are committed to resolving any issues promptly. This policy is designed to ensure fairness for both our customers and our business, while upholding our commitment to quality. If you have any questions about our Return & Exchange Policy, please refer to the additional information available on our platform.